Frequently Asked Questions - Recruitment Services

A Nursing Staff Agency is a company that connects qualified and experienced healthcare staff with healthcare facilities that need temporary or permanent staff. We help match nurses and healthcare assistants with job opportunities in various healthcare settings.

Our agency maintains a database of skilled healthcare staff, and healthcare facilities can request nurses to fill temporary or permanent positions. We carefully match the facility’s needs with the skills and qualifications of our staff.

We offer a wide range of nursing positions, including registered general nurses (RGNs), nurse practitioners, Registered Mental health Nurse (RMN), Registered Learning Disability Nurse (RLDN), Midwifes and healthcare assistants, [HCAs] in various specialties. Whether you’re looking for work in hospitals, nursing homes, clinics, or other healthcare settings, we can help.

To register with our agency, you can typically visit our website or contact our friendly recruitment team at the office for your contact details so we can log you onto our app to complete your application and compliance process there. Once you have uploaded all your compliance documents such as CV, referee contact details, proof of ID, qualifications/training certificates, your registration is complete. We will ask to see evidence of the original copies of your documents including eligibility to work in the UK, carry out an enhanced DBS check, obtain our references, and match you with suitable job opportunities.

Yes, we are currently offering opportunities in the UK only.

Yes, we offer both temporary and permanent positions. When you register with our agency, you can specify your preferences, and we will do our best to match you with opportunities that align with your career goals.

The qualifications vary depending on the specific role. Generally, you need to be a registered nurse, with a Nursing & Midwifery Council (NMC) pin number in the UK, if you are a Healthcare Assistant, you will require the appropriate training within the various settings you have interest in working. Additional requirements may apply based on the positions you’re interested in.

We rigorously screen our staff, following our safer recruitment policy and procedures. We monitor and measure staff performance on our KPIs such as shift fill rate, punctuality and client feedback.

We match nurses with healthcare facilities needs based on their skills, experience and any specialist location preferences. Our goal is to match our staff with client’s needs specifications, resulting in both the staff and client achieving their goals.

The benefits include access to a wide range of job opportunities, flexibility in choosing your work assignments, competitive pay rates, and ongoing support from our team.

Healthcare facilities benefit from our agency by gaining access to a pool of vetted, various specialists trained and available staff reducing staffing shortages, and saving time and resources on recruitment. We also offer 24/7 support to address any staffing needs promptly.

You can contact us through telephone on 01708732713, Email: or visit our website: Our dedicated team is available to answer any questions, assist with the registration process, and provide support as needed.

Frequently Asked Questions - Home Care services

Our home care agency offers a range of services tailored to meet the individual needs of our clients. This includes personal care, live-in service, nursing or complex care, companionship, medication management, meal preparation, light housekeeping, and more.

If you or a relative require the help of a professional care worker(s), do not hesitate to contact us and we will gladly reach out and craft a relevant care package for you. Call us on: 07423836202 and speak with our CQC registered care manager or email us on: We are a Home Care Professional Service Provider. Our team will guide you through the assessment process and discuss the specific care requirements to create a personalised care plan.

Quality is the cornerstone of our services. We maintain rigorous standards through ongoing training, regular quality audits, and, most importantly, feedback from our clients and their families. They are trained in areas such as safeguarding, medication administration, dementia care, and infection control to ensure the highest quality of care for our clients. We are registered and regulated by the Care Quality Commission, and we have adopted the professional Code of practice from Home Care Association and Recruitment and Employment Confederation (REC) of which we are members.

We carefully match caregivers with clients based on factors such as care needs, preferences, and personality. Our goal is to create a strong and comfortable rapport between the caregiver and the client for a positive and supportive care experience. A full comprehensive holistic initial assessment will be carried out within 24 hours by our field care supervisor for new care package and appropriately skilled staff are then assigned based on factors such as care needs, location, the partner agencies involved, preferences (maintaining respect and dignity) and required response times. 

Yes, our home care services are available 24 hours a day, 7 days a week. Whether you need assistance during the day, night, or on weekends, we have flexible care options to accommodate your schedule and requirements.

The cost of home care is determined based on the level of care needed, the frequency of services, and the duration of care. We offer transparent pricing and will work with you to create a customised care plan that fits your budget.

Absolutely. We understand that care needs may change over time. Our team will regularly review your care plan with you and make adjustments as needed to ensure that you receive the appropriate level of support. Our aim is to promote as much independence as possible so that we can reduce the support we give as much as feasible.

We offer various payment options, including direct bank transfers and other secure methods. Our billing process is transparent, and we provide detailed invoices to keep you informed about the services rendered.

We welcome feedback and encourage open communication. You can reach out to our dedicated support team through phone or email to share your thoughts, concerns, or suggestions. We have a robust complaints policy & procedures. We are committed to continuous improvement and ensuring client satisfaction.